Connect Qevra through an API and resolve customer issues using your own product knowledge. Send the question and the context you have; get back an answer, a confidence score, the sources behind it and a clear signal when a human should step in.
REST · JSON · versioned from v1
{
"message": "I can't send WhatsApp messages",
"user_id": "usr_8f21ac",
"context": {
"plan": "growth",
"channel": "whatsapp"
}
}{
"status": "resolved",
"confidence": 0.91,
"answer": "Your WhatsApp sender is pending review…",
"suggested_actions": ["verify_sender"],
"sources": ["doc_whatsapp_setup"],
"escalation_required": false
}Most support tooling treats every ticket as new. Qevra treats a resolved ticket as an asset.
Send a support request with whatever context you already have. Qevra returns a grounded answer, a confidence score, the sources it used and whether a human should take over.
Every resolution your team approves becomes reusable organisational knowledge. Issues you solved once stop consuming agent time.
One versioned API, per-organisation isolation and usage you can actually read. Model providers stay behind an abstraction, so your integration does not change when they do.
Qevra sits behind whatever your customers already use to reach you. It does not replace your inbox, your helpdesk or your chat widget.
Every request lands in your workspace with the answer, the confidence it carried, the latency and the documents it stood on. Approve it, or write the answer that should have been given — that correction becomes a document the next question is answered from.
I can't send WhatsApp messages
Your WhatsApp sender is pending review. Meta usually clears this within 24 hours and nothing on your side is misconfigured — you will start sending as soon as it is approved.
Do you charge for API calls that fail?
Failed calls are not billed.
Corrected by a human, and indexed
Calls that return a 4xx are not billed. A call that returns a resolution is billed even when confidence is low, because the model ran.
Can you refund the annual plan I bought yesterday?
Create an organisation, connect your knowledge, and call the API from your own product.